Privacy Policy

Last Updated: January 2025

Welcome to our Home Energy Monitoring platform. We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you use our service to track which appliances are consuming your electricity.

1. Data Collection and Usage

1.1 Energy Consumption Data

Our service collects real-time energy consumption data from your home monitoring devices. This includes:

Appliance-specific consumption: Individual power usage data for each monitored appliance in your home
Temporal data: Timestamps and duration of appliance usage patterns
Aggregate consumption: Total household energy consumption metrics
Peak usage times: Information about when your energy consumption is highest

We use this data exclusively to provide you with detailed insights into your energy consumption patterns, help you identify energy-intensive appliances, and offer personalized recommendations for reducing your electricity bills.

1.2 Account and Technical Information

To deliver our services effectively, we collect:

Registration data: Username, email address, and encrypted password
Device information: Type and model of monitoring hardware installed in your home
Technical logs: IP addresses, browser type, operating system, and access times for security and service improvement purposes
Preference settings: Your notification preferences, dashboard customizations, and alert thresholds

1.3 Purpose of Data Processing

We process your personal data for the following legitimate purposes:

Providing accurate energy monitoring and appliance-level consumption tracking
Generating personalized energy-saving recommendations and cost analysis
Sending alerts when unusual consumption patterns are detected
Improving our algorithms and service functionality
Ensuring platform security and preventing unauthorized access
Complying with legal obligations and regulatory requirements

2. Your Rights Under GDPR

As a user in the European Economic Area, you have comprehensive rights regarding your personal data under the General Data Protection Regulation (GDPR). We are fully committed to honoring these rights.

Right to Access

You can request a complete copy of all personal data we hold about you, including your energy consumption history and account information.

Right to Rectification

You may request corrections to any inaccurate or incomplete personal data in your account at any time.

Right to Erasure

You can request deletion of your personal data when it is no longer necessary for the purposes for which it was collected.

Right to Restriction

You may request that we limit the processing of your personal data under certain circumstances.

Right to Portability

You can receive your energy consumption data in a structured, machine-readable format for transfer to another service provider.

Right to Object

You have the right to object to processing of your personal data for specific purposes, including direct marketing.

3. Data Protection and Security

3.1 Security Measures

We implement industry-standard security measures to protect your personal information:

Encryption: All data transmitted between your devices and our servers is encrypted using TLS 1.3 protocol
Storage security: Your energy consumption data is stored in encrypted databases with restricted access controls
Authentication: Multi-factor authentication options are available to secure your account
Regular audits: We conduct periodic security assessments and vulnerability testing
Access controls: Strict internal policies limit employee access to personal data on a need-to-know basis

3.2 Data Retention

We retain your energy consumption data for as long as your account remains active. Historical data older than 24 months is automatically archived unless you specify otherwise. Upon account deletion, all personal data is permanently removed from our active systems within 30 days, except where retention is required by law.

3.3 Data Breach Procedures

In the unlikely event of a data breach that affects your personal information, we will notify you and relevant supervisory authorities within 72 hours as required by GDPR, providing details about the nature of the breach and remedial actions taken.

4. Data Sharing and Third Parties

We do not sell, rent, or trade your personal information to third parties. Your energy consumption data remains confidential and is only shared under these limited circumstances:

Service providers: Trusted partners who assist in delivering our services, bound by strict confidentiality agreements
Legal requirements: When required by law, court order, or governmental regulation
Anonymous analytics: Aggregated, anonymized data may be used for research purposes, with no possibility of identifying individual users

5. Cookies and Tracking Technologies

Our platform uses essential cookies to maintain your session and remember your preferences. We also use analytics cookies to understand how users interact with our service. You can control cookie preferences through your browser settings. Disabling certain cookies may limit functionality but will not prevent basic energy monitoring features.

6. International Data Transfers

Your data is primarily stored on servers located within the European Union. If data transfer outside the EU becomes necessary, we ensure appropriate safeguards are in place, including Standard Contractual Clauses approved by the European Commission, to maintain GDPR-level protection.

7. Children's Privacy

Our service is not intended for individuals under 16 years of age. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal data, we will take immediate steps to delete such information.

8. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Material changes will be communicated through email notification or prominent notice on our platform at least 30 days before taking effect. Continued use of our service after changes become effective constitutes acceptance of the updated policy.

9. Your Consent

By using our home energy monitoring service, you acknowledge that you have read, understood, and agree to this Privacy Policy. You consent to the collection and processing of your data as described herein. You may withdraw your consent at any time by deleting your account, though this will terminate your access to our services.

Data Controller Information: We act as the data controller for your personal information. We are responsible for ensuring that your data is processed in accordance with applicable data protection laws and this Privacy Policy.